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Privacy Policy

This policy explains how WakeQora collects, uses, protects, and deletes information, including seller-authorized Amazon store data.

Effective date: May 6, 2026 Company: 数能觉醒（深圳）科技有限公司

数能觉醒（深圳）科技有限公司（以下简称“我们”）高度重视用户隐私和数据安全。本《隐私政策》适用于 WakeQora 以及我们提供的相关产品和服务，说明我们如何处理用户信息和用户自行授权的 Amazon 店铺数据。

我们收集的信息

  1. 账户信息：例如姓名、公司名称、邮箱、联系方式、登录信息和团队成员设置。
  2. 服务使用信息：例如功能使用记录、操作日志、设备信息、浏览器类型、IP 地址、错误日志和安全日志。
  3. 用户主动提交的信息：例如客服咨询、演示预约、产品资料、商品编辑草稿和用户反馈。
  4. 卖家授权的 Amazon 店铺数据：在用户明确授权后，我们可能访问用于提供服务所必需的订单、商品、库存、目录、运营状态、授权状态和相关操作结果数据。

我们如何使用信息

  1. 提供 WakeQora 的核心功能，包括广告表现分析、产品研究与调研、用户反馈与评价跟踪、数据分析与报告、店铺数据查询和运营操作确认流程。
  2. 维护账户、安全控制、权限管理、审计日志和客户支持。
  3. 改进产品稳定性、可用性和服务体验。
  4. 履行法律法规、合同义务和平台政策要求。

Amazon 店铺数据处理原则

  1. 仅处理卖家自行授权的店铺数据，不访问未授权店铺。
  2. 不汇集、转售或向无关第三方披露来自不同卖家的 Amazon 数据。
  3. 不使用卖家数据建立跨卖家的市场数据产品、数据交易服务或未授权数据分析服务。
  4. 涉及商品、库存、订单等变更类操作时，WakeQora 会尽量以草稿、确认和审计流程降低误操作风险。

信息共享

除以下情况外，我们不会向第三方出售、出租或披露用户个人信息或卖家授权店铺数据：

  1. 获得用户明确授权。
  2. 为提供服务所必需，例如云基础设施、日志、安全、客服或邮件服务供应商，并要求其遵守保密和安全义务。
  3. 根据法律法规、法院命令、监管要求或为保护用户、我们或公众的合法权益所必需。

数据安全

我们采取合理的技术和管理措施保护信息安全，包括访问控制、权限隔离、传输加密、日志审计、安全培训和最小化访问原则。尽管我们会努力保护数据安全，但互联网环境无法保证绝对安全。

数据保留和删除

  1. 我们仅在实现本政策所述目的所需期间，或法律法规要求期间保留信息。
  2. 当用户断开 Amazon 授权、关闭账户或提出删除请求时，我们会在合理时间内删除或匿名化相关数据，法律法规另有要求的除外。
  3. 为安全、审计、争议解决或合规目的保留的日志，会按照必要期限进行保留。

用户权利

在适用法律允许的范围内，用户可以请求访问、更正、删除其个人信息，撤回授权，或咨询我们如何处理其数据。您可以通过 support@datawake.ai 与我们联系。

儿童隐私

WakeQora 面向企业和卖家运营场景，不面向儿童提供服务。我们不会有意收集儿童个人信息。

政策更新

我们可能根据法律法规、服务变化或安全要求更新本政策。重大变更会通过网站、产品内通知或其他合理方式告知用户。

联系我们

如您对本隐私政策或数据处理有任何问题，请联系：support@datawake.ai。

数能觉醒（深圳）科技有限公司 (“we,” “us,” or “our”) values privacy and data security. This Privacy Policy applies to WakeQora and related products and services and explains how we process user information and seller-authorized Amazon store data.

Information We Collect

  1. Account information, such as name, company name, email address, contact details, login information, and team settings.
  2. Service usage information, such as feature usage records, operation logs, device information, browser type, IP address, error logs, and security logs.
  3. Information you submit, such as support inquiries, demo requests, product materials, listing edit drafts, and feedback.
  4. Seller-authorized Amazon store data. After explicit authorization by the user, we may access orders, listings, inventory, catalog, operational status, authorization status, and action result data necessary to provide the Services.

How We Use Information

  1. To provide WakeQora core functions, including advertising performance analysis, product research and scouting, feedback and review tracking, analytics and reporting, store data queries, and operation approval workflows.
  2. To maintain accounts, security controls, access permissions, audit logs, and customer support.
  3. To improve product stability, usability, and service experience.
  4. To comply with laws, contractual obligations, and platform policy requirements.

Amazon Store Data Principles

  1. We process only store data authorized by the seller and do not access unauthorized stores.
  2. We do not pool, resell, or disclose Amazon data from unrelated sellers to unrelated third parties.
  3. We do not use seller data to build cross-seller market data products, data trading services, or unauthorized analytics services.
  4. For changes involving listings, inventory, orders, or similar operations, WakeQora is designed to use drafts, approval, and audit workflows to reduce operational risk.

Information Sharing

We do not sell, rent, or disclose personal information or seller-authorized store data to third parties except in the following cases:

  1. With the user’s explicit authorization.
  2. When necessary to provide the Services, such as cloud infrastructure, logging, security, support, or email providers, subject to confidentiality and security obligations.
  3. When required by law, court order, regulatory requirement, or to protect the legitimate rights and interests of users, us, or the public.

Data Security

We use reasonable technical and organizational measures to protect information, including access control, permission isolation, encryption in transit, audit logs, security training, and least-privilege access. However, no internet environment can be guaranteed to be absolutely secure.

Retention and Deletion

  1. We retain information only as long as necessary for the purposes described in this Policy or as required by law.
  2. When a user disconnects Amazon authorization, closes an account, or requests deletion, we will delete or anonymize related data within a reasonable time unless retention is required by law.
  3. Logs retained for security, audit, dispute resolution, or compliance purposes will be kept for a necessary period.

User Rights

Subject to applicable law, users may request access, correction, deletion of personal information, withdrawal of authorization, or information about how we process data. You may contact us at support@datawake.ai.

Children’s Privacy

WakeQora is intended for business and seller operation use cases and is not directed to children. We do not knowingly collect children’s personal information.

Policy Updates

We may update this Policy due to changes in laws, services, or security requirements. Material changes will be communicated through the website, in-product notice, or other reasonable methods.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@datawake.ai.