欢迎您使用数能觉醒（深圳）科技有限公司（以下简称“我们”）提供的 WakeQora 以及其他产品和服务。本《服务条款》（以下简称“本条款”）旨在明确我们与用户（无论个人还是单位，以下简称“您”）之间的服务范围、权利和限制。
服务定义
- 服务：由数能觉醒（深圳）科技有限公司提供，包括但不限于软件应用、技术支持、云服务、数据分析、店铺运营辅助等在内的所有产品和服务。
- 用户：指注册、登录、使用我们服务的个人、公司或单位。
- 用户数据：指用户在使用服务过程中产生、提交、授权访问或处理的任何数据和信息。
- 账户：指用户为了使用服务，依照公司要求注册的账户。
条款接受
请您在开始使用 WakeQora 或其他服务之前，仔细阅读并理解本条款的所有内容，特别是免除或限制责任的条款及对用户权利的限制。如果您不同意本条款的任何内容，应立即停止注册或使用我们的服务。一旦您注册、登录、使用了服务，即表示您已充分理解并同意接受本条款的约束。
服务内容
我们致力于为用户提供高质量、高效率的服务，同时确保用户利益和数据安全得到妥善保护，包括：
- 服务保障：我们承诺尽力保证服务的稳定性和可靠性，采取合理措施保护服务不受干扰和侵害。
- 用户支持：对于用户的咨询和反馈，我们将提供必要的支持和协助，从而解决用户在使用服务过程中遇到的问题。
- 隐私保护：我们严格遵守相关法律法规，保护用户个人信息和店铺数据安全，不对外泄露用户信息，除非根据法律规定、服务所必需或用户明确授权。
- 运营辅助：WakeQora 可帮助用户基于其自行授权的 Amazon 店铺数据进行广告分析、产品研究与调研、用户反馈与评价跟踪、数据分析与报告，并在需要变更商品、库存、订单等运营信息时生成草稿，由用户确认后再执行或提交相关操作。
服务变更
根据业务发展和市场需求，我们保留随时调整、升级或变更服务内容、形式及功能的权利，从而不断优化服务体验，包括但不限于：
- 为了服务运营和改进，我们有权在法律允许和用户授权范围内处理用户在使用服务过程中产生的信息和数据。
- 我们有权制定和调整使用规则，包括服务条款、隐私政策等，以应对法律法规、平台政策变化和服务实际需要。
用户权利和义务
- 访问和使用：用户有权根据本条款规定，访问和使用我们提供的服务。
- 隐私保护：我们承诺保护用户的个人信息和数据安全，不向第三方泄露用户的个人信息，除非得到用户的明确授权或依据相关法律规定。
- 账户安全：用户应负责保护自己的账户安全，用户账户不得共享或转让。如发现账户被未经授权使用，应立即通知我们。
- 合法使用：用户应合法使用服务，不得利用服务进行任何违法、不正当或违反第三方平台政策的活动。
- 数据准确性：用户应确保提供给我们的信息真实、准确，不得提供虚假的信息。
- 遵守条款：用户在使用服务时，应遵守本条款的所有规定，尊重服务的使用规则和限制。
服务费用
我们可能根据服务类型、使用范围和用户需求，对服务设定收费的范围和标准。用户在享受某些特定服务前，应充分了解相关的收费标准和支付条款，以确保双方权益：
- 收费标准包含服务范围、特定模块，以及特定模块的使用次数和服务限额。
- 具体收费标准、费用详情和支付方式，将通过公司官网或服务协议明确告知用户。
- 我们承诺，任何费用变更或新增收费服务，都将提前通知用户，确保透明公正。
- 用户应按时支付相应服务费用，逾期支付可能会影响服务的正常使用。
免责声明及责任限制
- 我们为用户提供数据分析、建议和运营辅助，不应视为对用户经营过程、经营结果的保证或承诺，不承担用户在经营中的风险和责任。
- 服务稳定性：尽管我们努力提供稳定可靠的服务，但因互联网特性，服务可能会因不可抗力、计算机病毒、黑客攻击、系统不稳定、用户所在位置、用户关机以及其他技术、互联网、通信线路原因等造成中断或不能满足用户要求。
- 数据丢失：用户应对其账户中的所有活动和事件负全责。我们将采取合理措施保护用户数据不被泄露或丢失，但无法保证数据在传输或存储过程中的绝对安全。
- 交易风险：我们不保证用户通过第三方平台完成的任何交易的质量、安全或合法性，用户应自行判断交易对象的信用及交易物品的质量和安全。
- 第三方链接：我们的服务可能包含指向第三方网站或资源的链接。这些链接仅为用户提供便利，并不意味着我们认可这些网站或资源的内容。
- 责任限制：在法律允许的最大范围内，对于因使用或无法使用我们的服务所产生的任何直接、间接、偶然、特殊及后果性损害，我们不承担责任。
隐私和数据保护
我们高度重视用户的隐私和数据安全。我们承诺按照必要、透明、授权、最小化的原则处理用户信息和店铺数据。更详细内容请参见《隐私政策》。
知识产权
我们高度重视知识产权保护，并确保所有提供的服务和产品，包括但不限于 WakeQora 技术、软件、文档资料、网站内容等，均受到相应的法律保护。用户在接受服务时，应尊重公司及第三方的知识产权，未经许可，不得以任何形式复制、传播、修改或用于商业目的。
法律适用和争议解决
本条款的解释、适用及争议解决均适用中华人民共和国法律。因本条款或服务产生的任何争议，双方应首先寻求友好协商解决，协商不成的，任何一方均有权将争议提交至数能觉醒（深圳）科技有限公司所在地有管辖权的人民法院诉讼解决。
Welcome to WakeQora and related products and services provided by 数能觉醒（深圳）科技有限公司 (“we,” “us,” or “our”). These Terms of Service (“Terms”) describe the scope, rights, and limitations between us and each user, whether an individual or an organization (“you”).
Definitions
- Services: all products and services provided by 数能觉醒（深圳）科技有限公司, including software applications, technical support, cloud services, data analysis, and store operation assistance.
- User: any individual, company, or organization that registers for, logs into, or uses the Services.
- User Data: any data or information generated, submitted, authorized for access, or processed when you use the Services.
- Account: the account registered by a user to access and use the Services.
Acceptance
Please read and understand these Terms carefully before using WakeQora or any related service, especially clauses that limit liability or affect your rights. If you do not agree to these Terms, you should stop registering for or using the Services. By registering, logging in, or using the Services, you confirm that you understand and accept these Terms.
Services
We aim to provide high-quality and efficient services while protecting user interests and data security, including:
- Service reliability: we use reasonable measures to maintain stable and reliable services and protect them from disruption or abuse.
- User support: we provide necessary support and assistance for user inquiries and feedback.
- Privacy protection: we protect personal information and store data and do not disclose it externally unless required by law, necessary for the Services, or authorized by the user.
- Operations assistance: WakeQora may help users with Advertising, Product Research and Scouting, Feedback and Reviews, and Analytics and Reporting based on their own authorized Amazon store data. WakeQora may also draft listing, inventory, or order actions for execution or submission after user approval.
Service Changes
We may adjust, upgrade, or change service content, form, and functionality as business needs and market requirements evolve, including:
- Processing information and data generated during service use within the scope permitted by law and authorized by the user for service operation and improvement.
- Creating and updating rules, including these Terms and the Privacy Policy, to respond to changes in laws, platform policies, and service needs.
User Rights and Responsibilities
- Access and use: you may access and use the Services according to these Terms.
- Privacy protection: we protect your personal information and data and do not disclose it to third parties unless authorized by you or required by law.
- Account security: you are responsible for protecting your account. Accounts may not be shared or transferred. Notify us promptly of unauthorized use.
- Lawful use: you must use the Services lawfully and must not use them for illegal, improper, or third-party platform policy-violating activities.
- Data accuracy: you must ensure that information provided to us is true and accurate.
- Compliance: you must comply with these Terms and the applicable service rules and restrictions.
Fees
We may set fees based on service type, scope, and user needs. Before using paid services, users should understand the applicable fees and payment terms:
- Fee standards may include service scope, modules, usage counts, and service limits.
- Specific fees, payment methods, and details will be provided through the company website or service agreement.
- We will provide notice before fee changes or new paid services where required.
- Users should pay applicable fees on time. Overdue payment may affect normal service use.
Disclaimers and Limitation of Liability
- We provide data analysis, suggestions, and operations assistance, but do not guarantee business processes or results and are not responsible for business risks.
- Service stability: despite our efforts, services may be interrupted or fail due to force majeure, viruses, cyberattacks, system instability, user environment, network issues, or other technical causes.
- Data loss: users are responsible for activities in their accounts. We take reasonable measures to protect data, but cannot guarantee absolute security during transmission or storage.
- Transaction risks: we do not guarantee the quality, safety, or legality of transactions completed through third-party platforms.
- Third-party links: links to third-party websites or resources are provided for convenience and do not imply our endorsement.
- Liability limitation: to the maximum extent permitted by law, we are not liable for direct, indirect, incidental, special, or consequential damages arising from use of or inability to use the Services.
Privacy and Data Protection
We take privacy and data security seriously and process user information and store data based on necessity, transparency, authorization, and minimization. Please see our Privacy Policy for details.
Intellectual Property
We protect intellectual property rights in WakeQora technology, software, documentation, website content, and related materials. Users must respect our and third parties’ intellectual property rights and may not copy, distribute, modify, or commercially use protected materials without permission.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. Any dispute arising from these Terms or the Services should first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to a court with jurisdiction where 数能觉醒（深圳）科技有限公司 is located.
