适用范围
数能觉醒（深圳）科技有限公司（以下简称“我们”）运营 WakeQora。本政策适用于 WakeQora SaaS、相关网站和服务，说明我们如何收集、使用、存储、共享和删除用户信息及用户主动授权的平台数据。
我们收集的信息
- 账户和团队信息，例如姓名、公司名称、邮箱、联系方式、登录信息、成员和权限设置。
- 服务使用信息，例如功能使用记录、操作与审批日志、设备和浏览器信息、IP 地址、错误及安全日志。
- 用户主动提交的信息，例如客服咨询、演示预约、产品资料、运营目标、草稿和反馈。
- 平台授权数据：仅在用户明确授权后，访问提供用户可见功能所必需的电商店铺或广告账户数据。
平台授权数据
Amazon 数据：我们可能处理用户自行授权的店铺、商品、广告、订单、库存、目录、运营状态和操作结果数据。Amazon 审核专用材料继续适用，并可在 Amazon 专页查看。
Google 账户信息：通过 Google OAuth 授权时，我们会读取用于识别授权人的 Google 账户标识、姓名和邮箱，仅用于展示连接主体、审计和安全管理。
Google Ads 数据：我们可能访问用户有权管理的客户账号和 Manager 层级，以及提供功能所需的 Campaign、Ad Group、Ad、预算、条件、关键词、搜索词、转化和广告表现指标。我们还会记录授权状态、同步结果以及经用户确认的操作结果。
个人连接：Google Ads OAuth 连接及其授权数据仅供完成授权的 WakeQora 用户本人使用，不会共享给同一工作区的其他成员。
我们如何使用信息
- 发现并同步用户明确授权且有权访问的店铺、Manager 和广告账户。
- 提供数据查询、报表、诊断、机会识别、策略建议和团队协作。
- 根据用户配置的权限和审批流程，执行用户明确确认的 Campaign、预算、Ad Group、Ad 或其他平台操作。
- 维护账户安全、租户隔离、权限控制、审计日志、故障排查和客户支持。
- 履行法律法规、合同义务和第三方平台政策要求。
Google API 数据使用原则
- 我们只请求提供用户已启用功能所必需的 Google 权限，不访问用户未授权或无权访问的账户。
- Google Ads 数据仅用于 WakeQora 中对用户清晰可见的账户同步、报表、分析、建议和经确认的操作功能。
- 我们不出售 Google 用户数据，不将其提供给数据经纪商，不用于无关广告投放、信用评估或监控目的。
- 我们不使用 Google Ads 数据训练与用户所请求功能无关的通用模型，也不在无关客户之间共享原始或可识别数据。
- 除用户明确授权、提供必要服务、安全调查或法律要求外，我们不会允许人工查看 Google 用户数据。
WakeQora 对从 Google API 获得的信息的使用和传输将遵守 Google API Services User Data Policy，包括 Limited Use 要求。
信息共享
我们不出售或出租个人信息和平台授权数据。仅在以下情况下共享必要信息：
- 取得用户明确授权；
- 由受保密和安全义务约束的云基础设施、日志、安全、邮件或客户支持服务商代表我们处理；
- 为调查安全事件、遵守法律、法院命令或监管要求所必需。
安全、保留与删除
我们采用传输加密、访问控制、租户和权限隔离、最小权限、审计日志及安全培训等措施保护信息。用户断开平台连接后，我们将停止新的 API 调用并使相关连接凭证失效或删除。用户关闭账户或提出删除请求后，我们将在提供服务和履行法律义务所需的期限内删除或匿名化相关数据；安全、审计、争议处理或合规日志可能在必要期限内保留。
撤销授权与用户权利
用户可在 WakeQora 中断开连接，也可通过 Google 账户的第三方连接管理页面撤销 Google 授权。在适用法律允许的范围内，用户可以请求访问、更正、导出或删除信息，撤回授权，或咨询数据处理方式。请联系 support@datawake.ai。
其他说明
WakeQora 面向企业和电商运营场景，不面向儿童提供服务。信息可能在服务商所在国家或地区处理，我们会采取适用的保护措施。因服务、法律或平台政策变化，我们可能更新本政策，并通过网站或产品内通知说明重大变更。
联系我们
数能觉醒（深圳）科技有限公司
邮箱：support@datawake.ai
Scope
数能觉醒（深圳）科技有限公司 ("we," "us," or "our") operates WakeQora. This Policy applies to the WakeQora SaaS, related websites, and services, and explains how we collect, use, store, share, and delete user information and platform data expressly authorized by users.
Information We Collect
- Account and team information, such as name, company name, email, contact details, login information, members, and permission settings.
- Service usage information, such as feature usage, operation and approval logs, device and browser information, IP address, error logs, and security logs.
- Information submitted by users, such as support requests, demo requests, product materials, operational goals, drafts, and feedback.
- Platform-authorized data. We access ecommerce store or advertising account data only after explicit authorization and only as necessary to provide user-facing features.
Platform-Authorized Data
Amazon data: We may process seller-authorized store, product, advertising, order, inventory, catalog, operational status, and action result data. The unchanged Amazon review materials remain available on the Amazon-specific pages.
Google account information: During Google OAuth authorization, we access the Google account identifier, name, and email needed to identify the authorizing principal, display the connection, and support audit and security controls.
Google Ads data: We may access customer accounts and Manager hierarchies the user is permitted to manage, together with Campaign, Ad Group, Ad, budget, criteria, keyword, search term, conversion, and performance data required by enabled features. We also record authorization status, synchronization results, and the results of user-approved operations.
Personal connection: The Google Ads OAuth connection and its authorized data are available only to the WakeQora user who completed authorization and are not shared with other members of the same workspace.
How We Use Information
- Discover and synchronize stores, Managers, and advertising accounts expressly authorized by and accessible to the user.
- Provide queries, reports, diagnostics, opportunity discovery, recommendations, and team collaboration.
- Execute Campaign, budget, Ad Group, Ad, or other platform operations expressly confirmed by the user and permitted by configured access and approval workflows.
- Maintain account security, tenant isolation, access controls, audit logs, troubleshooting, and customer support.
- Meet legal, contractual, and third-party platform policy obligations.
Google API Data Principles
- We request only Google permissions necessary for user-enabled features and do not access accounts that are unauthorized or unavailable to the user.
- Google Ads data is used only for clearly visible WakeQora features such as account synchronization, reporting, analysis, recommendations, and confirmed operations.
- We do not sell Google user data, provide it to data brokers, or use it for unrelated advertising, credit assessment, or surveillance.
- We do not use Google Ads data to train general-purpose models unrelated to the user-requested features, or share raw or identifiable data across unrelated customers.
- We do not permit humans to read Google user data except with explicit user authorization, when necessary to provide support or investigate security issues, or when required by law.
WakeQora's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information Sharing
We do not sell or rent personal information or platform-authorized data. We share only the information necessary in the following circumstances:
- With the user's explicit authorization;
- With cloud infrastructure, logging, security, email, or customer support providers processing data on our behalf under confidentiality and security obligations;
- When necessary to investigate security events or comply with laws, court orders, or regulatory requirements.
Security, Retention, and Deletion
We use measures including encryption in transit, access control, tenant and permission isolation, least-privilege access, audit logs, and security training. When a user disconnects a platform connection, we stop new API calls and invalidate or delete the associated connection credentials. After account closure or a valid deletion request, we delete or anonymize related data within the period necessary to provide the Services and comply with law. Security, audit, dispute-resolution, or compliance logs may be retained for a necessary period.
Revocation and User Rights
Users can disconnect integrations in WakeQora and may revoke Google authorization through the third-party connections page in their Google Account. Subject to applicable law, users may request access, correction, export, or deletion of information, withdraw authorization, or ask how data is processed. Contact support@datawake.ai.
Additional Information
WakeQora is intended for business and ecommerce operations and is not directed to children. Information may be processed in countries or regions where our service providers operate, subject to appropriate safeguards. We may update this Policy due to changes in services, law, or platform policies and will provide notice of material changes through the website or product.
Contact Us
数能觉醒（深圳）科技有限公司
Email: support@datawake.ai
